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Crédit Agricole Group's Code of Ethics

This new code of ethics expresses Crédit Agricole Group’s commitment to behaviour that reflects all its values and principles of action vis-à-vis its customers, mutual shareholders, shareholders, as well as its suppliers and all stakeholders with whom it engages. It acts as a responsible employer.

Our Code of ethics, beyond merely applying all the legal, regulatory and industry rules governing our various businesses, reflects our desire to do even more to better serve our customers, who have been our raison d’être since day one.

Ethics charter

CACEIS Code of Conduct

Since 2017, the Crédit Agricole Group has adopted an Ethics Charter that emphasises its values of proximity, responsibility and solidarity and affirms its commitments, identity and principles of action.  A Code of Conduct supplements the commitments of the Charter. 

CACEIS is fully committed to this and, in the same vein, has defined its own Code of Conduct. This code represents the foundation of the ethical and professional conduct expected from all employees, regardless of their situation and function within the CACEIS group. 

Code of Conduct


To consolidate its drive to prevent unethical, wrongdoing and criminal behavior , the CACEIS Group wants to make sure all its employees, as well as any person subject to the laws in force (job applicant, former employee, shareholder and partner, external or occasional employee, supplier), to report or disclose some information relating to a crime, offence, threat or damage to the public interest, a violation or attempt to conceal a breach of an international commitment duly ratified or approved by France in particular, using the Group whistleblower tool.

The internal whistleblowing system also guarantees the protection of the whistleblower if the whistleblower reports in good faith and without financial compensation. The BKMS® SYSTEMS platform, can be accessed 24/7 from a connected personal or work computer via a unique link. It guarantees the confidentiality of the whistleblower, the incidents reported and the people involved. The information is encrypted and stored in a separate secure environment.

This platform makes it possible to expose the facts and exchange with the persons in charge of processing the alert via the secure "dialog box", while protecting the identity of the whistleblower who can choose to remain anonymous.

The persons in charge of processing alerts, part of Compliance Function, are subject to a confidentiality commitment, will treat the report with the greatest attention.

When activated in good faith, the whistleblowing system protects whistleblowers, their colleagues, customers and the CACEIS Group.

CSR: CACEIS occupies a very good position among the best rated companies in the financial services sector by Ecovadis.

CACEIS integrates Corporate Social Responsibility and ESG principles throughout its value chain, in all its business sectors and at all levels. In 2023, CACEIS is in the Gold category and is in the top 5% of companies assessed by EcoVadis in the Financial Services sector (excluding insurance and pension funds).

This rating underscores CACEIS Group’s status as a socially responsible company in the eyes of our clients, partners and prospects.

The score assigned is based upon an analysis of CACEIS’s policies, actions and results in environmental, social, ethical, procurement and CSR management categories.

Categories assessed:


Visit the EcoVadis Web site

The Grameen Foundation

The Grameen Crédit Agricole Microfinance Foundation, created in Luxembourg in September 2008, is the result of a unique partnership between the Crédit Agricole Group and the "Banker of the Poor", Prof. Muhammad Yunus, founder of the Grameen Bank and winner of the 2006 Nobel Peace Prize. The Foundation's mission is to fight poverty in developing countries through Microfinance and Social Business. CACEIS in Luxembourg has accompanied the Foundation since its launch by providing banking, administration, depository and custodial services.

Read the latest report

Gender Equality Index

The French Law of 5 September 2018 for the freedom to choose one's professional future set up a professional equality index, aimed at eliminating pay gaps between women and men.

This index, based on 100 points, is calculated and published on the CACEIS website every year.

Thus, for CACEIS in France, the 2023 gender equality index is: 84 points, 1 point higher than 2022.

The result by indicator is made up as follows:

  1. The gender pay gap: 34/40
  2. The difference in the proportion of individual wage increases between women and men: 20/20
  3. The advancement gap between women and men: 15/15
  4. The percentage of employees who have benefited from an increase in the year following their return from maternity leave: 15/15
  5. The number of under-represented gender among the top 10 highest earnings: 0/10

CACEIS is committed to continuing its concrete actions to reduce the gender pay gap.

Our commitment: protecting resources

CACEIS pays particular attention to our greenhouse gas emissions, consumption of energy, water and commodities (paper), waste recycling and the impact of financial products on sustainable consumer spending.

To take just one example, CACEIS was involved in the planting of 8,000 trees in four forests in France in 2015. This initiative reflects the commitment on the part of Crédit Agricole S.A shareholders to eliminate hard copies of documents associated with the General Meeting. Consequently, a tree was planted for every e-convocation.

Important information – CACEIS’ corporate identity is currently being used to sell fraudulent term deposit products. CACEIS has nothing to do with such offers and does not even sell investment products. Please be vigilant and avoid becoming the victim of this type of fraud.