aller au menu aller au contenu

Local Management

Carlos Rodríguez de Robles was appointed Deputy CEO of CACEIS on February 11th 2020. Until that, he had been CEO of Santander Securities Services since July 2014.

Carlos was Head of Transaction Banking from 2013 to 2014 and from 2007 to 2009. He was member of the Executive Committee of Santander Global Banking and Markets (SGBM) from 2004 to 2014.

In 2009 he moved to Banco Santander Mexico as Deputy General Manager, member of the Board, and Head of Global Banking and Markets.

Carlos joined Santander in 2004 as head of Business Development and Financial Control of SGBM.

Prior to Santander, Carlos worked as a senior consultant at Mckinsey (2001-2004), working with financial institutions and telecom clients. From 1996 to 1999, he worked at Cemex in Spain and Egypt where he was Head of Capital Markets. He started his career and at Hambros Bank in 1995 in London as an executive in the Investment Banking division.

Carlos received his MBA from the Tuck School of Business at Dartmouth College (Hanover, NH, USA) and got a Bachelor in Economics and Business studies from Universidad Complutense in Madrid, Spain.

Carlos is married with Lola and they are parents of nine.

Deputy Managing Director in Spain and LatAm, he held various functions for Crédit Commercial de France (currently, HSBC France), including within the foreign banking network (Spain, USA, Italy) and Group General Inspection, between 1982 and 2002, before being appointed as a Director of HSBC-DEWAAY Bank in Brussels. He joined Crédit Agricole Investor Services as Chairman and Chief Executive Officer of Fastnet France in 2002, a post he held until 2004. In 2005, he became Head of Market Relations and then later Head of Public Affairs at CACEIS. His responsibilities were then enlarged to include heading up the Communications Department in early 2014. He has also been  Chairman of the French Association of Securities Services Professionals and a member of numerous French and European professional commissions and working groups. On February 2020, he is appointed Deputy Managing Director in Spain and LatAm.

Eric Derobert graduated from Institut d’Etudes Politiques in Paris and has also studied international law.


Parque empresarial La Finca
P. Club Deportivo, s/n, Edificio 4 Planta 2a
28223 Pozuelo de Alarcón
+34 911 757 889

Corporate Governance and Remuneration policy

Legal documents

Prevención de blanqueo de capitales

Canales para presentar quejas y reclamaciones

De acuerdo con la Orden ECO/734/2004 de 11 de marzo, sobre los Departamentos o Servicios de Atención al Cliente y sobre el Defensor del Cliente de entidades financieras, se pone en conocimiento de los clientes o usuarios de CACEIS Bank Spain, S.A.U., la existencia del Servicio de Atención al Cliente de CACEIS Bank Spain S.A.U., donde los clientes podrán dirigir sus quejas o reclamaciones:

  • Parque Empresarial La Finca – Paseo del Club Deportivo, 1, Edificio 4, planta segunda, 28223, Pozuelo de Alarcón, Madrid.
  • Email:

El Servicio de Atención al Cliente dispone para resolver las reclamaciones de un plazo máximo de dos meses con carácter general y de quince días hábiles (reclamaciones o quejas presentadas por los usuarios de servicios de pago) de acuerdo con su reglamento de funcionamiento.

Asimismo, en caso de disconformidad con la resolución, o en caso de ausencia de resolución transcurridos los plazos indicados en el reglamento de funcionamiento (quince días hábiles si la reclamación se centra en algún servicio de pago, un mes si son consumidores y dos meses si no son consumidores), el cliente podrá formular su reclamación ante los Servicios de Reclamaciones de los Supervisores:

  • Servicio de Reclamaciones del Banco de España, calle Alcalá nº 48, 28014 Madrid.

Formulario de reclamación BdE

  • Oficina de Atención al Inversor de la Comisión Nacional del Mercado de Valores, calle Edison nº 4, 28006 Madrid

Formulario de relamación CNMV

  • Servicio de Reclamaciones de la Dirección General de Seguros y Fondos de Pensiones, Paseo de la Castellana nº 44, 28046 Madrid.

Formulario de reclamación DGSFP