Compliance and Ethics

As CACEIS Group diversifies its business lines and continually expands its products and services in an ever-changing complex legislative environment, heightened vigilance is required in terms of compliance regarding our business activities and operations.

The Compliance function carries out this task by ensuring that the principles of loyalty, integrity and honesty are respected in the relations between CACEIS Group entities and their clients and their stakeholders as a pledge of confidence and security.

As such, the Compliance Department, as an integral part of the internal control mechanism, implements the measures required to manage non-compliance risks at the CACEIS Group level.

In this context, its key role is to ensure compliance with the texts applied to the banking and financial industries, UCITS custodianship and AIFs, including legislation and regulations, professional standards and codes of ethics, and internal rules applied to the CACEIS Group or its core shareholder, Crédit Agricole.

The CACEIS Group compliance policy prioritises combating internal and external fraud, corruption, money laundering and terrorist financing, and ensures the respect of embargos, the detection of market abuse and alerting regulators, while preventing conflicts of interest and ensuring that investors’ interests are respected.

The Compliance Department also ensures that rules governing professional conduct standards and ethics are applied by employees through the sharing of key values such as integrity, discipline and a sense of service, both individually and collectively.

As such, Compliance Department defines and implements the group policy for preventing non-compliance risks based on procedures, tools, and training activities. It also ensures the implementation of an innovative program to acculturate employees to ethics and compliance. All these measures contribute to reducing reputational risk.

Ethics

The Crédit Agricole Group has adopted a Code of Ethics that affirms our values of customer focus, responsibility and solidarity. It also specifies the principles of actions and behaviours to be respected in our daily lives with our clients, employees, suppliers, society and all our stakeholders.

Our Code of ethics, beyond merely applying all the legal, regulatory and industry rules governing our various businesses, reflects our desire to do even more to better serve our clients, who have been our raison d’être since day one.

The CACEIS Code of Conduct concretely and operationally reflects the commitments of the Crédit Agricole Group’s Code of Ethics. It has been designed to support us on a daily basis in adopting a behaviour that complies with ethics, the Group’s values and the values of CACEIS, which are driven by our “We are ONE CACEIS” culture.

It forms the basis of ethical and professional conduct that must be followed by everyone, regardless of their position within CACEIS Group.

This Code of Conduct reflects our requirement for responsibility and quality in all our professional activities, our commitment to conduct our activities in compliance with ethical standards and our desire to always provide the best possible service to our clients and all our stakeholders.

To consolidate its drive to prevent unethical, wrongdoing and criminal behavior , the CACEIS Group wants to make sure all its employees, as well as any person subject to the laws in force (job applicant, former employee, shareholder and partner, external or occasional employee, supplier), to report or disclose some information relating to a crime, offence, threat or damage to the public interest, a violation or attempt to conceal a breach of an international commitment duly ratified or approved by France in particular, using the Group whistleblower tool.

The internal whistleblowing system also guarantees the protection of the whistleblower if the whistleblower reports in good faith and without financial compensation. The BKMS® SYSTEMS platform, can be accessed 24/7 from a connected personal or work computer via a unique link. It guarantees the confidentiality of the whistleblower, the incidents reported and the people involved. The information is encrypted and stored in a separate secure environment.

This platform makes it possible to expose the facts and exchange with the persons in charge of processing the alert via the secure "dialog box", while protecting the identity of the whistleblower who can choose to remain anonymous.

The persons in charge of processing alerts, part of Compliance Function, are subject to a confidentiality commitment, will treat the report with the greatest attention.

When activated in good faith, the whistleblowing system protects whistleblowers, their colleagues, customers and the CACEIS Group.

Client protection

The FGDR is the organization whose mission is to protect customers from a failed bank or an investment service provider.

For any complaint relating to your relationship with the CACEIS Group, you must contact your usual Relationship Manager, whose telephone and/or email contact details were provided to you at the start of the relationship and throughout its duration. Once your complaint has been received by email or by registered postal mail with acknowledgment of receipt, sent to the address indicated below, CACEIS will make every effort to review your complaint and will respond within a maximum period of two months from the date the written complaint is sent (the postmark being taken as proof for complaints sent by post), unless duly justified exceptional circumstances arise.

CACEIS BANK
For the attention of [name of the Relationship Manager]
12, Place des Etats-Unis – CS 40083 
92549 Montrouge Cedex

With regard to complaints relating to crypto-asset activities, the attached form must first be completed and returned either by email or by registered postal mail with acknowledgment of receipt to the above-mentioned address, to your usual contact.

If you are not satisfied with the response provided to your complaint, you may refer the matter free of charge to the Ombudsman of the French Financial Markets Authority (AMF), preferably via the electronic form available on the AMF website by clicking here, or by registered postal mail with acknowledgment of receipt to the following address: 

Médiateur de l'AMF - Autorité des Marchés Financiers
17, place de la Bourse
75082 Paris cedex 02

Financial security

Market integrity

CACEIS Bank is an investment services provider duly authorized to provide the following services: execution of orders on behalf of clients, reception-transmission of orders and dealing on own account. In accordance with Delegated Regulation 2017/576, and articles 65 and 66 of Delegated Regulation 2017/565, CACEIS Bank provides you with information on the execution venues and selected third parties:

Tax regulations

General Data Protection Regulation - GDPR

How to contact our DPO (Data Protection Officer):

Postal Address:

DPO CACEIS
Michel Gauthier
12 place des États-Unis
CS 40083 - 92549 Montrouge Cedex
France

E-mail:
caceisdpo@caceis.com

Financial publications

Other documents