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On July 3, 2023, CACEIS completed the acquisition of RBC Investor Services Bank S.A. activities in Europe and Malaysia, which have been rebranded CACEIS Investor Services Bank S.A.

Certain legal and regulatory content pertaining to CACEIS Investor Services Bank S.A. and its branches and subsidiaries (e.g. disclosures, reports, privacy notices and terms and conditions) can still be found here until they are incorporated into the CACEIS website.


Local Management

CACEIS's Deputy General Manager, Joseph Saliba joined Sabre in 1989, the world’s leader in providing management consulting, technology and travel information to the airline industry. He managed Sabre’s operations in France, the UK and internationally. In 1999, he became President of Sabre’s management consulting and technology business unit, a billion dollar operation based in Dallas, Texas. In 2001, he joined CGI, a global provider of IT and BPO services, At CGI, he held several executive positions including: President - Europe and Asia Pacific, President - USA and India, and President - Business Process Services. Joseph Saliba was appointed Deputy General Manager of CACEIS, in charge of Coverage.

Joseph Saliba holds a Bachelor of Computer Sciences and Mathematics from Sherbrooke University in Sherbrooke, Québec.

London

CACEIS Bank, UK Branch
Broadwalk House
5 Appold Street
London EC2A 2DA
+44 207 858 08 60


UK Regulatory Information

In the UK, CACEIS Bank operates through CACEIS Bank, UK Branch (CBUK), authorised and regulated by the Autorité de Contrôle Prudentiel et de Résolution. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

The details of the UK regulators are listed below:

The Financial Conduct Authority
12 Endeavour Square
London, E20 1JN
United Kingdom
Tel: +44 020 7066 8333

Prudential Regulation Authority
20 Moorgate
London EC2R 6DA
United Kingdom
Tel: +44 (0)20 7601 4444

You can find us on the Financial Services Register.
Our registration number is 622691.


Making a complaint and the Financial Ombudsmen Service

CACEIS Bank UK branch (CBUK) will investigate all complaints diligently, fairly and impartially and seek to resolve complaints as soon as possible. CBUK maintains and operates clear internal procedures for handling complaints promptly and fairly and a link to this document can be found here:

Complaint Handling Summary

If we assess your circumstances and consider you not to be an “Eligible Complainant” under the Financial Ombudsman Services jurisdiction – your complaint will still be handled in line with our internal policies and in line with the FCA’s “Treating Customers Fairly” requirements.

For more information on the Financial Ombudsman Service, please visit their website here.

Additionally, they can be contacted here:

The Financial Ombudsman Service
Exchange Tower, London E14 9SR
Tel: 0800 023 4567 or 0300 123 9 123
Fax: +44 (0) 20 7964 1001

Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk


Financial Services Compensation Scheme (FSCS)

We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. Most depositors - including most individuals and non-financial businesses - are covered by the scheme.

In respect of deposits, an eligible depositor is entitled to claim up to £85,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £85,000 each (making a total of £170,000). The £85,000 limit relates to the combined amount in all the eligible depositor's accounts with the bank, including their share of any joint account, and not to each separate account.

In relation to investments, an eligible claimant is entitled to claim up to £85,000.

For further information about the scheme (including the amounts covered and eligibility to claim) please call your CBUK client service representative or refer to the FSCS consumer booklet or call them on 0800 678 1100 or 020 7741 4100. Contact details are as follows:

FSCS website10th Floor, Beaufort House
15 St Botolph Street
London, UK EC3A 7QU
Tel: +44 (0) 20 7741 4100/0800 678 1100
Fax: + 44 (0) 20 7892 7301

Important information – CACEIS’ corporate identity is currently being used to sell fraudulent term deposit products. CACEIS has nothing to do with such offers and does not even sell investment products. Please be vigilant and avoid becoming the victim of this type of fraud.
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