De continue diversificatie en uitbreiding van CACEIS' product- en dienstaanbod in een voortdurend veranderende wet- en regelgevend kader, vraagt om meer waakzaamheid met betrekking tot compliance.
Onze Compliance-afdeling ziet erop toe dat de beginselen ‘loyaliteit’, ‘integriteit’ en ‘eerlijkheid’ worden uitgedragen in de relaties tussen entiteiten van CACEIS Group en cliënten en leveranciers, als een gelofte van vertrouwen en veiligheid.
De Compliance-afdeling, de spil van ons interne controlemechanisme, implementeert dan ook maatregelen die noodzakelijk zijn om de risico's van niet-naleving binnen CACEIS Group te beheren.
De belangrijkste taak van de afdeling is ervoor waken dat de voorgeschreven normen, richtlijnen en verplichtingen voor de bancaire en financiële sector en de bewaarneming van ICBE's en alternatieve beleggingsfondsen worden nageleefd. Dergelijke normen, richtlijnen en verplichtingen zijn onder meer afkomstig van wet- en regelgeving, professionele normen, ethische codes en interne regels die gelden voor CACEIS Group of haar grootaandeelhouder Crédit Agricole.
De focus van het compliancebeleid van CACEIS Group ligt primair op de bestrijding van interne en externe fraude, corruptie, witwassen en financiering van terrorisme. Er wordt op toegezien dat embargo's worden nageleefd, marktmisbruik wordt opgespoord, de regelgevende instanties worden ingelicht en belangenverstrengeling wordt voorkomen. Zo spant de afdeling zich in voor de belangen van beleggers.
De Compliance-afdeling garandeert ook dat het personeel in overeenstemming met professionele gedragscodes en persoonlijke ethische normen handelt door sleutelwaarden zoals integriteit, discipline en servicegerichtheid uit te dragen, zowel op individueel als collectief niveau. De gedragscode die binnen CACEIS Group geldt, helpt bovendien bij het voorkomen van belangenverstrengeling.
Alle medewerkers van CACEIS Group (bestuurders, managers en werknemers) moeten zich aan de compliance-regels houden. Onze compliance-verplichtingen zijn gebaseerd op bepaalde richtlijnen en procedures. Om hun kennis van die verplichtingen te actualiseren, krijgen personeelsleden en bedrijfsleiders regelmatig opfriscursussen, die worden georganiseerd en gecontroleerd door de Compliance-afdeling.
Law Eckert
Overview Law Eckert (in French)
Annual Statistics 2024 (in French)
FATCA Compliance
CACEIS's Best Execution Policy
Execution & Selection Policy - CACEIS Bank (September 2025)
CACEIS Bank General Cond. Execution Services Commodities (2023)
Venues of execution (May 2025)
Main intermediaries (May 2025)
Pillar 3 information
CACEIS - Pillar 3 informations (2024)
CACEIS - Pillar 3 informations (2023)
CACEIS - Pillar 3 informations (2022 - in French)
CACEIS - Pillar 3 informations (2021 - in French)
CACEIS - Pillar 3 informations (2020 - in French)
Annual Report on Remuneration Policy and Practices (2024 in French)
Annual Report on Remuneration Policy and Practices (2023 in French)
Annual Report on Remuneration Policy and Practices (2022 in French)
Annual Report on Remuneration Policy and Practices (2021 - in French)
Annual Report on Remuneration Policy and Practices (2020 - in French)
Annual Report on Remuneration Policy and Practices (2019 - in French)
Capital Instruments' main features (2024)
Capital Instruments' main features (2022)
CACEIS - Evaluation administrateurs et diversité (2024 - in French)
CACEIS Bank - Evaluation administrateurs et diversité (2024 - in French)
Report on execution platforms and selection of intermediaries
CACEIS Bank is an investment services provider duly authorized to provide the following services: execution of orders on behalf of clients, reception-transmission of orders and dealing on own account. In accordance with Delegated Regulation 2017/576, and articles 65 and 66 of Delegated Regulation 2017/565, CACEIS Bank provides you with information on the execution venues and selected third parties:
Top 5 Brokers & Top 5 Venues (2022)
Top 5 Brokers & Top 5 Venues (2021)
Top 5 Brokers & Top 5 Venues (2020)
Top 5 Brokers & Top 5 Venues (2019)
Top 5 Brokers & Top 5 Venues (2018)
SFTR (Securities Financing Transactions Regulation)
SFTR article 15 - Information Statement 2025
Wolfsberg Questionnaire
CACEIS Bank - Questionnaire Wolfsberg FCCQ
CACEIS Bank - Questionnaire Wolfsberg CBDDQ
USA Patriot Act Certification
USA Patriot Act Certification - CACEIS Bank
Integrity of Markets
Contingency Plan - BMR
General Data Protection Regulation - GDPR
Position with regards to the General Data Protection Regulation
Kennisgeving inzake gegevensbescherming
How to contact our DPO (Data Protection Officer):
- Postal Address:
DPO CACEIS
Michel Gauthier
12 place des États-Unis
CS 40083 - 92549 Montrouge Cedex
France
- E-mail:
caceisdpo@caceis.com
Fonds de Garantie des Dépôts et de Résolution
The FGDR is the organization whose mission is to protect customers from a failed bank or an investment service provider.
Information on deposit guarantee (May 2025)
UCITS V
Conflicts of interest
Complaints
For any complaint relating to your relationship with the CACEIS Group, you must contact your usual Relationship Manager, whose telephone and/or email contact details were provided to you at the start of the relationship and throughout its duration. Once your complaint has been received by email or by registered postal mail with acknowledgment of receipt, sent to the address indicated below, CACEIS will make every effort to review your complaint and will respond within a maximum period of two months from the date the written complaint is sent (the postmark being taken as proof for complaints sent by post), unless duly justified exceptional circumstances arise.
CACEIS BANK
For the attention of [name of the Relationship Manager]
12, Place des Etats-Unis – CS 40083
92549 Montrouge Cedex
With regard to complaints relating to crypto-asset activities, the attached form must first be completed and returned either by email or by registered postal mail with acknowledgment of receipt to the above-mentioned address, to your usual contact.
If you are not satisfied with the response provided to your complaint, you may refer the matter free of charge to the Ombudsman of the French Financial Markets Authority (AMF), preferably via the electronic form available on the AMF website by clicking here, or by registered postal mail with acknowledgment of receipt to the following address:
Médiateur de l'AMF - Autorité des Marchés Financiers
17, place de la Bourse
75082 Paris cedex 02
Information about risks
Information about Risks for Professional Clients
Clearing
Disclosure Guideline for Central Counterparty Clearing (January 2024)
Terms and conditions on indirect clearing (December 2024)
Frais sur dérivés matières premières (March 2025 - in French)
Mandatory Euronext clearing provisions - General Clearing Member and Client (June 2024)
Mandatory Euronext clearing provisions - General Clearing Member and Trading Client (June 2024)
MiCA / Crypto-assets
Custody and administration policy of crypto-assets
Crypto Assets Risk Disclosure Notice
Politique de sélection des intermédiaires RTO sur crypto-actifs (May 2025 - in French)
