Our French entities (CACEIS Bank, CACEIS Fund Administration), CACEIS Luxembourg Branch and CACEIS Belgium Branch are certified ISO 9001:2015 compliant. We are audited every three years to maintain this certification. Our Senior Management’s quality policy covering Reliability, Innovation, and Productivity is applied by all employees, and provides us with the tools we need to pass the certification audits each year. Certification now also covers issuer services. CACEIS Corporate Trust earned the certification for the first time in December 2019.
The ISO 9001 standard specifies requirements for Quality Management Systems (QMS), which help companies consistently provide quality products that meet client expectations. ISO 9001 was revised in 2015 with much stricter requirements. This standard attests to the quality of a company’s management and their commitment to their clients.
CACEIS demonstrates its commitment to accountability by submitting to these audits by a certified body. All of our employees are dedicated to a common goal: providing quality services to guarantee client satisfaction.
Recertification to the ISO standard affirms that CACEIS strives to consistently improve its processes and services. Client satisfaction is a priority at CACEIS.