In recent years, CACEIS has grown significantly through mergers and integrations, becoming a Group with 7,000 employees today, within a broader international environment. Faced with this significant cultural integration challenge, CACEIS has established a common culture to make the most of this diversity, develop a sense of belonging to the Group and motivate its employees, in order to continually improve its client servicing.
Since its creation 20 years ago, CACEIS has grown and transformed, notably through mergers and external growth transactions. With the most recent acquisition in 2023 of RBC's European asset servicing activities, the Group welcomed some 2,400 additional employees based in several European countries, as well as in Malaysia and the United States. It now has 7,000 employees in 17 countries, representing a broad range of differences that needed to be brought together.
CACEIS therefore sought to build the foundation of a common ‘ONE CACEIS’ culture by identifying four corporate values, defined based on the results of a survey involving all employees.
Claude Michaux, Global Head of Communications and co-sponsor of the Common Culture project, comments, "The objective of this collaborative and co-constructive approach was to gather staff perceptions and expectations and then propose values ??that were relevant, while ensuring a real commitment for the future."
CACEIS' Four Corporate Values
Applied both internally and with our clients, these four values constitute the founding elements of the ‘ONE CACEIS’ culture for effective cross-functional collaboration. They foster a sense of belonging, thus enabling continuous improvement in operational quality, client satisfaction, and, of course, team satisfaction.
We CARE. CACEIS' primary mission is to serve its clients while caring for its staff. We are committed to taking good care of them, listening to their needs, and understanding them. This client-centric approach is at the heart of our mission and guides each of our actions.
We DARE. At CACEIS, we value empowerment and responsibility. We encourage our employees to take the initiative, express themselves confidently, and adopt an entrepreneurial spirit. This culture of bold actions and innovation is a key driver of our success.
We GROW. Growing together is a fundamental value for CACEIS. We are committed to offering career opportunities and fostering sustainable employability. We believe in collective growth, with our clients, but also in individual growth, while respecting each person’s uniqueness.
We are ONE CACEIS. The symbol of our team spirit, our unity, and our solidarity. This value reflects who we are collectively and strengthens our sense of belonging.
Carine Echelard, Chief Human Resources Officer and co-sponsor of the ‘Culture Commune’ project, adds: “We are ONE CACEIS reflects the spirit of our Group in serving our clients, with all staff members united around the same desire: to work together for the growth and success of CACEIS. Through these values, CACEIS clearly displays its company philosophy, today and for the future.”
